The Challenge
A 39-year-old male Electrician insured with CBUS was diagnosed with peripheral neuropathy, a condition that led to significant nerve damage, resulting in chronic pain, numbness, and muscle weakness in his hands and feet. These symptoms made it increasingly difficult for him to perform the hands-on tasks required in his trade, such as handling tools, wiring, and working in tight spaces. As his condition progressed, it became clear that he could no longer continue in his role. Understanding the need to secure a Total and Permanent Disability (TPD) claim to ensure his financial stability, he turned to Thankyou Super for expert assistance.
The Solution
Thankyou Super quickly took action, working closely with the client’s neurologist and physical therapist to gather comprehensive medical reports that detailed the severity of his peripheral neuropathy and its impact on his ability to work. These documents were essential in building a compelling case for the TPD claim.

Step 1: Assessing the Impact on Work
Thankyou Super conducted an in-depth consultation with the client and his medical team to fully understand how peripheral neuropathy affected his ability to perform his duties as an Electrician. This assessment was crucial in demonstrating that the condition had permanently impaired his capacity to work.

Step 2: Building a Comprehensive Claim
With the necessary medical documentation gathered, Thankyou Super compiled a robust claim package. This included detailed medical reports, a personal statement from the client, and feedback from his employer confirming his inability to continue in his role due to his condition.

Step 3: Submitting and Advocating
The claim was submitted to CBUS, accompanied by a comprehensive cover letter that emphasized the permanent and disabling nature of peripheral neuropathy. Thankyou Super maintained regular communication with the insurer to ensure the claim was processed efficiently and fairly.
The Results
The TPD claim was approved, resulting in a $31,200 payout. This financial support provided the client with the resources needed to manage his health and transition to a new chapter in life that accommodated his condition.
Ask Us a Question
If you are dealing with a condition like peripheral neuropathy that impacts your ability to work, Thankyou Super can assist you in securing a TPD claim. Contact us today to ensure you receive the benefits you deserve.
Thankyou Super is a leading Australian firm specialising in insurance claim advocacy and support services for individuals across the nation. We proudly assist clients from all over Australia in securing the financial benefits they deserve through our expert guidance in TPD, income protection, and superannuation insurance claims.
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