The Challenge
A 43-year-old female Graphic Designer insured with BT Super was diagnosed with carpal tunnel syndrome, a condition that led to significant pain, numbness, and weakness in her hands and wrists. These symptoms severely impacted her ability to perform the intricate tasks required in her role, such as using a computer mouse, typing, and designing graphics. As the condition worsened, it became clear that she could no longer continue her career in graphic design. Realizing the need to secure a Total and Permanent Disability (TPD) claim to maintain her financial stability, she turned to Thankyou Super for expert assistance.
The Solution
Thankyou Super took immediate action, coordinating with the client’s orthopaedic specialist and physiotherapist to gather comprehensive medical reports that documented the severity of her carpal tunnel syndrome and its impact on her ability to work. These documents were critical in building a strong case for the TPD claim.
Step 1: Assessing the Impact
Thankyou Super conducted a detailed consultation with the client and her medical team to fully understand how carpal tunnel syndrome affected her ability to perform her duties as a Graphic Designer. This assessment was essential in demonstrating that the condition had permanently impaired her capacity to work.
Step 2: Building a Robust Claim
With the necessary medical documentation gathered, Thankyou Super compiled a robust claim package. This included detailed medical reports, a personal statement from the client, and feedback from her employer confirming her inability to continue in her role due to her condition.
Step 3: Submission and Advocacy
The claim was submitted to BT Super, accompanied by a comprehensive cover letter that emphasized the permanent and disabling nature of carpal tunnel syndrome. Thankyou Super maintained regular communication with the insurer to ensure the claim was processed efficiently and fairly.
The Results
The TPD claim was approved, resulting in a $65,000 payout. This financial support provided the client with the resources needed to manage her health and transition to a lifestyle that accommodated her condition.
Ask Us a Question
If you are dealing with a condition like carpal tunnel syndrome that impacts your ability to work, Thankyou Super can assist you in securing a TPD claim. Contact us today to ensure you receive the benefits you deserve.
