The Challenge
A 46-year-old male Operations Manager insured with REST Super was diagnosed with severe ulcerative colitis, a chronic condition that causes inflammation and ulcers in the digestive tract. This condition led to frequent, painful flare-ups, including abdominal pain, diarrhea, and significant fatigue. The physical and emotional toll of managing these symptoms made it increasingly difficult for him to perform his role, which required overseeing operations, managing teams, and making critical decisions. As his condition progressed, it became clear that he could no longer continue in his position. Realizing the need to secure a Total and Permanent Disability (TPD) claim to ensure his financial stability, he turned to Thankyou Super for expert assistance.
The Solution
Thankyou Super acted quickly, collaborating with the client’s gastroenterologist and healthcare providers to gather comprehensive medical reports that documented the severity of his ulcerative colitis and its impact on his ability to work. These documents were essential in building a compelling case for the TPD claim.

Step 1: Assessing the Condition
Thankyou Super conducted a detailed consultation with the client and his medical team to fully understand how severe ulcerative colitis affected his ability to perform his duties as an Operations Manager. This assessment was crucial in demonstrating that the condition had permanently impaired his capacity to work.

Step 2: Building a Strong Claim
With the necessary medical documentation gathered, Thankyou Super compiled a robust claim package. This included detailed medical reports, a personal statement from the client, and feedback from his employer confirming his inability to continue in his role due to his condition.

Step 3: Submission and Advocacy
The claim was submitted to REST Super, accompanied by a comprehensive cover letter that emphasized the permanent and disabling nature of severe ulcerative colitis. Thankyou Super maintained regular communication with the insurer to ensure the claim was processed efficiently and fairly.
The Results
The TPD claim was approved, resulting in a $101,500 payout. This financial support provided the client with the resources needed to manage his health and transition to a lifestyle that accommodated his condition.
Ask Us a Question
If you are dealing with a condition like severe ulcerative colitis that impacts your ability to work, Thankyou Super can assist you in securing a TPD claim. Contact us today to ensure you receive the benefits you deserve.
Thankyou Super is a leading Australian firm specialising in insurance claim advocacy and support services for individuals across the nation. We proudly assist clients from all over Australia in securing the financial benefits they deserve through our expert guidance in TPD, income protection, and superannuation insurance claims.
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